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| Program Details | Price | ||
|---|---|---|---|
This course is designed for job seekers so that they can clear interview process easely
5.0 (1 ratings)
2527 learners enrolled
Language: English
Powered By : EFOS Edumarketers Pvt Ltd
Why this course?
A Retail Sales Associate is vital to delivering customer service that offers a distinctive shopping experience and drives sales results. He/she interacts with customers by giving specialized service and product demonstrations to maximise business in a retail environment whilst striving for continuous improvements in levels of services rendered. He/she has to be knowledgeable about the products and services to be offered to customers, maximise sale of goods, process credit applications for purchases, maintain health safety and security. Demonstrate products to customers, help customers choose right products, resolve customer queries and concerns, provide specialist support to customers and also personalised sales and post-sales support. He/she has to create a positive image of self and organization in the customers mind, organize delivery of reliable service, promote continuous improvement in customer service and work effectively in the team as well as the organization.
This course is designed to make you familiar with various tasks done by retail sales associate so that you can easily fit into the position.
| Retail Introduction (10:00) | |||
| Introduction to retail | |||
| Sales Associate (10:00) | |||
| Sales Associate | |||
| Retail Management (10:00) | |||
| Retail Management | |||
| Reference ppt (65 pages) | |||
| Credit facility (10:00) | |||
| Security risk (6:00) | |||
| Prevention for security risk (10:00) | |||
| Policy and procedure for handling security risk (10:00) | |||
| shrinkage part 1 (5:00) | |||
| prevention on shrinkage (7:00) | |||
| Maintain healthy and safety | |||
| Health safety and security plans (10:00) | |||
| Maintaining housekeeping at store (6:00) | |||
| Demonstration of products to customers | |||
| To demonstrate the product to customers (7:00) | |||
| Support customers to choose right product | |||
| To help customer choose the right product (5:00) | |||
| Window display (5:00) | |||
| Visual Merchandising (7:00) | |||
| Customer Service (8:00) | |||
| Specialist support to customers facilitating purchases | |||
| To provide specialist support facilitating purchase (6:00) | |||
| Customer Handling Skills (7:00) | |||
| Maximize sales of goods & services | |||
| Crossselling and Upselling (5:00) | |||
| Personalized sales & post-sales service support | |||
| Create a positive image of self & organization | |||
| Create a positive image of self and organisation (10:00) | |||
| Create a positive image of self & organization | |||
| Resolve customer concerns | |||
| Resolve customer concerns | |||
| Delivery of reliable services | |||
| Delivery of Reliable Services | |||
| Customer Relationship | |||
| Customer Relationship | |||
| Monitor and solve service concerns | |||
| Monitor and solve service concerns | |||
| Service Improvement | |||
| Service Improvement | |||
| Team Work | |||
| Team Work (10:00) | |||
| Team Work | |||
| Work effectively in your organization | |||
| Work effectively (10:00) | |||
| Work effectively in your organization | |||
| Reference book and materials | |||
| Retail Book (44 pages) | |||
| ecommerce (68 pages) | |||
| retail pricing (63 pages) | |||
| Assignments | |||
| Assessment Test Booklet for practice (65 pages) | |||
| Registration Form | |||
| Customer relationship management (6:00) | |||
| Delivery of reliable service (5:00) | |||
| Factors afftecting consumer behaviour (4:00) | |||
| Post purchase consumer behaviour (6:00) | |||
| Resolve customer concerns (6:00) | |||
| After Sales service (10:00) | |||
| Basic etiquettes (5:00) | |||
| Entrepreneur | |||
| Entrepreneur (10:00) | |||
| Work place ethics | |||
| Workplace ethics (10:00) | |||
| Stress Management | |||
| Stress Management (10:00) | |||
| Apply for Retail Job | |||
| Assessment for Certification | |||
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